Thank you for choosing Esperance Physiotherapy as your health & well-being provider. We genuinely appreciate your support and will do our absolute best to provide you with exceptional healthcare solutions for many years to come.
To ensure we provide you with the best possible care, you must understand and agree to our terms and conditions as outlined below:
1. Be on Time: All clients are expected to arrive 5-10 minutes early for every appointment. This allows for any necessary administrative updates and gives you time to relax before your appointment with your health provider. We will do our best to avoid keeping you waiting.
2. Cancellation Policy & SMS Reminders: We are a busy clinic, so if for some reason you need to move or cancel future appointments, we require a 24-hour notice. Failure to attend an appointment disrupts your treatment progress and also takes away the opportunity for another client in pain to attend. As a courtesy service, we send SMS reminders at 8:00 am the day before your scheduled appointment. However, if you do not attend or cancel within 24 hours of your scheduled appointment, we will charge a $50 fee.
3. Pay at the Time of Consultation: All consultation fees are to be paid at the time of consultation.
4. Your Treatment Action Plan: If, after your appointment today, your health provider believes we can help, they will provide you with a personalised Action Plan. Booking future appointments lets you secure the most convenient treatment time, which also increases the success of your treatment program.
5. Consent to Treatment: Physiotherapy is generally an effective and safe treatment; however, like any medical intervention, it carries risks. This clinic uses acupuncture. Acupuncture is generally safe, with serious side effects occurring in fewer than one per 10,000 treatments. Common side effects include drowsiness, minor bleeding (2%), pain after treatment (2%) and fainting (2%). If acupuncture is provided to your trunk, there is a possibility of pneumothorax, and your Physiotherapist will seek your consent before this treatment is provided. This clinic uses only single-use, sterile, disposable needles. Allergic skin reactions to massage oils or strapping tapes are possible. Electro-physical agents such as ultrasound have been linked to minor burns.
6. Guarantee: If, for some reason, we did not live up to your expectations today, it would be great for you to tell us. Please send a confidential email to our practice principal (doug@esperancephysio.com). This is our guarantee to you for not only today’s appointment but for all future appointments. Please don't hesitate to tell us where we can improve; we appreciate it.
7. AI & Esperance Physiotherapy. To optimise your time with us, we use an AI program to record and transcribe your session. Once transcribed, we delete the recordings. Please let us know if you would prefer we don't use and AI program to transcribe your appointment with us.
8. Referrals are Appreciated. As a family-owned and operated practice, most of our clients come to us through kind referrals from current clients. This reduces our need to spend money on expensive advertising and lets us focus on what we do best: helping as many people as possible.
We appreciate your kind referrals and support in advance.